ATN RETURN POLICY:
At, All Things Needed, we assure you to serve quality products with complete satisfaction on every purchased product. It is fine if the delivered product doesn’t meet your desired expectations. If you experience a change of mind or product variation from the ordered one, we are here to help you resolve the problem instantly. Kindly review the ATN return policies.
- Within 5 days from the delivery date, you can opt for the option of a return request.
- After five days, no request for a return will be entertained.
- Item to be returned should be unused and undamaged with the original packaging.
- If anything goes missing, your delivered product will not be considered eligible for a return policy.
- Items damaged from your side after delivery are not eligible for return.
- Items you ordered wrong in terms of color are non-returnable.
- The item you ordered wrong in terms of size is non-returnable.
- Anything missing from the delivered product will be considered incomplete and will cancel your eligibility for return.
To recruit a return, kindly follow the following steps to avoid glitches.
- Contact our customer service at (firstname.lastname@example.org, 708-666-0439) and provide them with your order details and reason for applying for a return.
- Our team will guide you through the return process and provide the return authorization application if you are eligible for the return policy.
- After accepting your return application, pack the delivered items properly in their original packing with all the accessories.
- Ship the return package to the official address of ATN, PO Box 4034 Harvey, IL 60426.
Return Shipping Costs:
- If the product is defective from our end, then we will bear the shipping cost.
- If the return is due to a change of mind, the customer is responsible for the shipping cost.
- We will analyze the product condition after we receive the returned item.
- Refund will be made in the original payment method used during the purchase, i.e., through online payment.
- The amount in your account will be refunded within 3 to 5 business days.
- Exchanges: At the moment, we are not offering direct exchanges. Still, if you wish to exchange the product, go through our return process; we will send you a refund or the return of the item. Or you can make a new purchase from the desired item.
- Damaged Or Defective Items: If you receive a defective or damaged item, immediately contact our customer support. We will send you a refund or replacement of the same item.
- Cancellation Policy: Immediately contact our customer support if you want to cancel the order. Make sure it should be done before the order is dispatched.
Dropshipman reserves the right to update the terms when necessary, and the new version will be released on Dropshipman.com immediately. If you reject the Policy, you are deemed to have waived your right to use the services provided by Dropshipman directly. All distributors are considered to accept the terms if they are using the services provided by Dropshipman.
For after-sales issues, distributors should submit a refund/reshipment request within 30 days of the delivery. If the request is submitted beyond this period, Dropshipman reserves the right not to provide any after-sales service.
Once the distributor files the after-sales request, the distributor needs to submit evidence to Dropshipman. If the buyer cannot provide valid proof within the after-sales period of the order, Dropshipman has the right to reject the return/reshipment request. Whether the evidence is correct or not will be ultimately determined by Dropshipman.
Before an order is shipped out, the distributor can apply for the cancellation by contacting customer support or his/her dedicated personal agent. The cancellation request will be agreed to or rejected within three business days:
- The distributor can get a full refund before the warehouse processes the order.
- After payment, any order for custom products can’t be canceled.
- After payment, any private inventory order can’t be canceled because the products are unique and only available for you.
Loss in Transit:
Suppose the products are lost in transit, and the distributor shall provide proof from the logistics website or parcel tracking website, such as but not limited to a screenshot that indicates the package was lost. In that case, the distributor can request a refund if he/she has fully refunded the customer within 30 days of the loss.
For orders not delivered within 30 days, the distributor can request a full refund with valid proof (the latest update from the logistics or parcel tracking websites).
Upon receipt, if the distributor finds out that products are damaged or incorrect, the distributor should contact Dropshipman customer service or personal agent and submit a refund/reshipment request within seven business days of delivery with valid proof (photos or videos of products received that indicate the problem, shipping slip and barcode).
- If the product is incorrect or destroyed, which is Dropshipman’s responsibility, the distributor can get a full refund.
- If the package is severely damaged, the distributor can get a full refund or request reshipment.
- If the package is partially damaged (except for slight deformation or minor scratches), the distributor can get a partial refund.
- If the proof examined by Dropshipman doesn’t indicate the problem, the evidence is deemed invalid, and Dropshipman has the right to reject the distributor’s refund/reshipment request.
If the order is marked as delivered, but the end customer claims that he/she hasn’t received it, the end customer should contact the last-mile carrier first and report the issue. The distributor can request a refund with valid proof (screenshot of the refund) if he/she has fully refunded the customer within 30 days.
For any order under the shipping options of YunExpress and WANB that arrived 30+ days after the estimated shipping time, Dropshipman will gladly refund you or arrange reshipment. Except for YunExpress and WANB, other shipping options are not eligible for aftersales service.
We highly recommend installing the free Shopify app for Insurance &Shipping Protection to reduce your shipping cost and improve customer satisfaction.
For orders fulfilled by Dropshipman, we don’t require anyone to return anything because, in most cases, the international shipping cost to return a product to our warehouse in China even exceeds the product cost. Moreover, there are so many uncertainties in long-distance transportation. For example, the package is likely to be lost or damaged.
Dropshipman takes no responsibility for any product damage or shipping delay caused by any irresistible force or unforeseen event, including but not limited to: epidemic, virus, war, strike, earthquake, flood, storm, hurricane, heavy snow, tsunami, custom inspection, or international situation.
Dropshipman shall reject any unreasonable disputes or delivery failures caused by the end customer, including but not limited to:
- The end customer does not like the product.
- The product description is not accurate.
- The smell of the product is unusual.
- The end customer ordered the wrong item or SKU.
- The end customer provided the incorrect/insufficient delivery address.
- The missing phone number.
- Processing time delays.
- The end customer refused to receive the package for no reason.
- The order will be delivered to remote areas or PO Box addresses.
- Except for YunExpress and WANB, any order under the other shipping options that arrived 30+ days after the estimated shipping time is not eligible for aftersales service.
When encountering holidays and peak seasons, the distributor shall contact customer support, the dedicated personal agent, or email@example.com to resolve problems with products or logistics. Dropshipman will try its best to help distributors in these particular circumstances.
Please review the policies before making an online purchase with All Things Needed.
If you have any further queries, contact our customer support team at (firstname.lastname@example.org, 708-666-0439). We will gladly assist you with your product and purchased-related questions for a seamless shopping experience.
Thank you for shopping with us!